Entering a new year, the hospitality industry in 2025 is already at the crossroads of tradition and innovation on the way. The last few years have been revolutionary; customers’ behavior altered, new technologies emerged, and people embrace sustainability more than ever before. It remains crucial for the industry leaders to change due to such shifts since failure to do so means you will be outcompeted.
Here are the key pillars that will define the hospitality industry’s success in 2025:
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